Wildlife Specialist Phone Operator Application

We are currently seeking help for our wildlife hotline! We take calls primarily for Missouri and Illinois, but we get calls from all parts of the country on a regular basis. We always desperately need help keeping up the calls that come into this hotline. We offer support for our staff in the forms of our chat room, along with rehab support if you are still actively rehabbing in your area. We're a very welcoming 'family' of rehabbers. We share information freely and welcome rehabbers of all areas. It helps to be located in Missouri or Illinois, but we can make it work either way. Thank you for your interest!

This application is specific for those interested in helping with our virtual call center as a Wildlife Specialist Phone Operator. We run a 24 hour wildlife hotline where we answer calls from our own home and cell phones.  We have the ability to 'schedule' phone specialists according a schedule that you provide.  For instance, if you prefer to only get wildlife calls on your cell phone between the hours of 5pm and 9pm on weeknights, we can schedule that into our phone system. Your phone would only ring during those hours.  We prefer that our wildlife phone specialists have experience with wildlife calls, or have completed our New Volunteer Phone Training. We LOVE retired wildlife rehabbers for this position.  It's a great way to stay involved in wildlife rehab without the physical implications of rehab work. No permits required. You don't have to physically be in Missouri or Illinois, but knowledge of these areas does help with call routing.  We have a chat room to help you with any issues you might have with incoming calls and it is staffed 24 hours a day.  If you're interested, please fill out and submit the following info.

Every call that comes into us is a potential animal suffering, starving, freezing, in need of our help. We try VERY hard to make sure that all calls are answered and that none get forwarded to voicemail. Our phone system is tied to all of our cell phones and/or home phones, across a very wide area. You choose what hours and days you are willing to help out on phones, and we can program that into our phone system. You are never ALONE when you are on phones and we have a chat room online that you can use from your phone or computer/tablet to stay in touch with us every minute of every call if you need help. When we don't answer the phone and it goes to voicemail, people do really stupid things, like giving the babies to someone else who leaves with the animal, or they feed bizarre things to the animal or call another agency that just comes out to kill it. We MUST make phone calls a priority. This is a battle we face every year and we are desperate to find people who can help with our phone overload!

During baby season these calls can get quite overwhelming, and we need people who truly understand how important it is. Each call is potentially saving numerous lives!